Our return policy was built according to the Consumer Rights Act 2015 and is aimed at ensuring clarity, fairness, and customer satisfaction. Some conditions are offered in addition to consumer rights. Please take the time to read the following important topics:

**Timeframe for Returns:**

A request of return can be placed, or purchases cancelled within 14 days of customer order delivery. Returns are accepted within 14 days of opening a refund request. After this period, returns will not be accepted.

An extended return period is applicable for holiday purchases made between July 23rd and July 31st, and between December 1st and December 27th. A request for return can be placed within 40 days of customer order delivery. Returns must be completed within 14 days of opening a refund request. Purchases can be cancelled within 14 days of customer order delivery. Returns are accepted within 30 days of opening a refund request. After this period, returns will not be accepted.

**Condition of the Product:**

The product must be returned in its original condition with all packaging and tags intact. When a return is requested due to receiving a faulty product, please document the issue with photos when opening a refund request for Coffea Espression records only.

Please be aware of the important information present on the back label of the product regarding how to properly store and handle it.

**Return Authorisation:**

The return request must be made by the same person who made the purchase.

To return a product, please contact the customer support at loja@coffeaespression.co.uk

When necessary, Coffea Espression Roasters & Shop has the right to ask the customer for proof that they bought an item from us. This proof can be a sale receipt or other evidence such as a bank statement.

**Return Shipping:*

The cost of return shipping shall be covered by the customer. In the case of a faulty product or a mistake made by the company, Coffea Espression Roasters & Shop will cover the shipping fee for Royal Mail 2nd class under payment receipt proof.

If the product was faulty or a mistake was made by the company, and the customer requests an exchange, Coffea Espression Roasters & Shop will cover the same shipping fee chosen by the customer when making the purchase.

What do we understand by a faulty product? Raw beans, Unidentified objects, Defective bag – holes, punctures or moisture (don’t confound with oil on beans).

**Refund or Exchange Options:**

Customers can receive a refund, a replacement, or credit voucher as they wish when the purchase is made online, by mail, or by telephone. These conditions also apply to items on sale.

Coffee bags already used by customers cannot be exchanged or refunded.

Coffea Espression Roasters & Shop will not be held responsible for items lost or damaged in transit.

**Exclusions and Limitations:**

Customers will receive a full refund when the return timeframe mentioned in section 1 and the product conditions mentioned in section 2 are followed. It is also the customer’s responsibility to ensure that the product is shipping in good condition to avoid product damage. Failure to adhere to the outlined customer responsibilities may result in refusal of the return request.

**Refund Processing Time:**

We will require up to 14 days from the date the product(s) has been returned back to process the refund claim and make a decision.

**Communication Channels:**

For customer support and enquiries regarding returns, please contact us at loja@coffeaespression.co.uk or by the phone at +44 7776 964212 (working days from 9:00 am to 5:00 pm).

**Local Regulations and Compliance:**

Our return policy complies with UK consumer protection laws and regulations.

**Return Policy Updates:**

Coffea Espression Roasters & Shop reserves the right to update the return policy and communicate any changes to customers when required. Contact will be made by using the email address provided during checkout process.